Blackhorse Mills - FAQs

Frequently Asked Questions

What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have reopened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

  • Virtual viewings in the first instance
  • Protective screens at the reception desks
  • Social distancing signage
  • A limit of one household at a time using a lift
  • Hand sanitiser in multiple locations
  • Our on-site team will also be wearing masks and gloves where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

How does the one month free rent incentive work?

The offer applies to 1, 2 & 3 bedroom homes only. There is a minimum 12 month contract, the first month will be free so you only need to pay deposit before move in (unless paying full term in advance, please speak with team). You must complete the online application process and provide all documents by 31st October 2020. This offer cannot be used in conjunction with any other offer and is not applicable to those who have already been referred to Blackhorse Mills under the refer a friend incentive. Subject to referencing and contracts.

Do the flats have outdoor space?

Some of our apartments have balconies and you will also be able to enjoy our large residents’ deck with a lido overlooking the wetlands. We also have a resident only gardens and a landscaped area with a play area and tennis court for all to enjoy.

Click here to see

What pets am I allowed?

Our flats are pet friendly however we do have a few restrictions on what type, sizes and breeds can stay with us. As a general guide, small and medium pets are ok, but large ones may not be. Your rent will be slightly higher with a pet, this is to cover cleaning and general wear and tear.

Click here to view our pet policy

Is furniture included in the rent?

Our apartments come with a bespoke furniture collection included in your rental agreement at no extra cost. We’ve thought of every detail – from the sustainable sofa fabric, to the king-sized sumptuous beds in every bedroom – every piece has been crafted with our new residents in mind. Or you can choose an unfurnished apartment where you can bring your own furniture if you prefer. The choice is yours.

Click here to see what’s included

What is the minimum contract length?

Contracts start from 6 months - 5 years, we have flexible contracts to suit you. We also only ask for 2 months notice before you vacate.

Is Wifi included?

High speed fibre broadband is included and comes set up in every apartment. You can access high speed connectivity immediately and reliably, from the day you move in. We also have WiFi throughout the building – helping you connect to your world easily wherever you want to hang out.

Blackhorse Mills is the first ever residential building to achieve a WiredScore Gold certification, an internationally recognised award for exceptional digital connectivity. The Gold rating means we have the best possible digital connectivity on offer.

Wired Score Gold logo

Do you have to pay to use the gym?

No! Our residents only on-site gym is one of our amenities at Blackhorse Mills, so all residents can use the gym and yoga studio at a time that suits them with no extra cost.

When are you able to move in?

We’re hoping to welcome residents towards the end of 2019.

Is there an initial deposit and if so, how much is it?

We ask for a dilapidation deposit of one month's rent when you move in (this is refunded at the end of your tenancy on condition of the property being returned in a good condition).

What’s included in the rent?
  • Your apartment
  • WiFi
  • Cycle storage
  • Onsite team
  • Flexible contracts
  • All our great amenities:
    • Lido
    • Gym and studio
    • Residents deck
    • Games room
    • Working areas
    • Private dining room

Click here to find out more

Who is my landlord?

Blackhorse Mills is a build-to-rent property created and managed by Legal & General. Legal & General are looking to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through amenities offer, residents services and quality, crafted design.

View all Legal & General locations

Are any flats for sale

No, our apartments are only available to rent, however we offer long term contracts of up to 5 years.


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† The offer applies to 1, 2 & 3 bedroom homes only for move in by 31st October 2020. There is a minimum 12 month contract, the first month will be free. Subject to referencing and contracts. Please see FAQs for more details.

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What our residents say

Don’t just take it from us, see what some of our residents think about living in a Legal & General home.

Beautifully designed and quiet area to live. The on-site team are amazing and strive to look after every resident, whatever their needs. Would recommend.

Spring Wharf resident

Seamless process from start to finish with the team going the extra mile to make sure that the moving process was easy. Hats off to the development, the build quality and the team.

Spring Wharf resident

The apartments are top of the line, beautiful and modern. The team have been wonderful, patient, knowledgeable. Love this building.

The Slate Yard resident

Really nice atmosphere, the staff are incredibly helpful and friendly and the apartments are really comfortable.

The Slate Yard resident

This is the best place we have lived yet.

Philip, The Slate Yard resident

The team have been incredibly welcoming and made the transition so much easier. Highly recommend.

The Slate Yard resident

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