Frequently Asked Questions

Do the flats have outdoor space?

Some of our apartments have balconies and you will also be able to enjoy our large residents’ deck with a lido overlooking the wetlands. We also have a resident only gardens and a landscaped area with a play area and tennis court for all to enjoy.

Click here to see

What pets am I allowed?

Our flats are pet friendly however we do have a few restrictions on what type, sizes and breeds can stay with us. As a general guide, small and medium pets are ok, but large ones may not be. Your rent will be slightly higher with a pet, this is to cover cleaning and general wear and tear.

Click here to view our pet policy

Is furniture included in the rent?

Our apartments come with a bespoke furniture collection included in your rental agreement at no extra cost. We’ve thought of every detail – from the sustainable sofa fabric, to the king-sized sumptuous beds in every bedroom – every piece has been crafted with our new residents in mind. Or you can choose an unfurnished apartment where you can bring your own furniture if you prefer. The choice is yours.

Click here to see what’s included

What is the minimum contract length?

Contracts start from 6 months - 5 years, we have flexible contracts to suit you. We also only ask for 2 months notice before you vacate.

Is Wifi included?

High speed fibre broadband is included and comes set up in every apartment. You can access high speed connectivity immediately and reliably, from the day you move in. We also have WiFi throughout the building – helping you connect to your world easily wherever you want to hang out.

Do you have to pay to use the gym?

No! Our residents only on-site gym is one of our amenities at Blackhorse Mills, so all residents can use the gym and yoga studio at a time that suits them with no extra cost.

When are you able to move in?

We’re hoping to welcome residents towards the end of 2019.

Do I have to pay a deposit for my apartment when I move in?

We ask for a dilapidation deposit of one month's rent when you move in. (The dilapidation deposit is refunded on condition of the property being returned in a good condition at the end of you tenancy). Please contact the Resident Services Team for more information. 

What’s included in the rent?
  • Your apartment
  • WiFi
  • Cycle storage
  • Onsite team
  • Flexible contracts
  • All our great amenities:
    • Lido
    • Gym and studio
    • Residents deck
    • Games room
    • Working areas
    • Private dining room

Click here to find out more

Who is my landlord?

Blackhorse Mills is a build-to-rent property created and managed by Legal & General. Legal & General are looking to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through amenities offer, residents services and quality, crafted design.

View all Legal & General locations

Are any flats for sale

No, our apartments are only available to rent, however we offer long term contracts of up to 5 years.

General – about flatfair

How does deposit-free renting with flatfair work?

Flatfair’s No Deposit is a simple and safe alternative to traditional tenancy deposits. Instead of paying a large upfront deposit, tenants pay a small, non-refundable check-in fee of one week’s rent (or £120, whichever is greater) plus VAT.For example, if two tenants, Josh and Emma, are sharing an apartment, they would join flatfair (subject to referencing) and split the check-in fee between them.

Why should I use this?

Whilst removing the need for expensive deposits that often overlap between tenancies, flatfair also provide an easier, fairer way to pay for – or dispute – end of tenancy charges made by your landlord or letting agent.

Can the check-in fee be split between the household?

Yes, the flatfair check-in fee is a one-off payment which can be split evenly across the household, in the same way you might have split a traditional deposit payment.

What if I’ve already paid a deposit?

Flatfair can simply convert your deposit into a flatfair membership and return the original deposit amount (Subject to agreement by the landlord).

Does flatfair require tenants to be referenced?

Yes, all flatfair members must meet our minimum referencing criteria which is broadly in line with lettings agency standard referencing.

When does my flatfair membership expire?

Flatfair’s security expires in line with the tenancy end date, or after 24 months (whatever comes first). It can be extended at any time through the flatfair platform, free of charge.

Flatfair - During tenancy

How does deposit-free renting with flatfair work?

Flatfair’s No Deposit is a simple and safe alternative to traditional tenancy deposits. Instead of paying a large upfront deposit, tenants pay a small, non-refundable check-in fee of one week’s rent (or £120, whichever is greater) plus VAT.For example, if two tenants, Josh and Emma, are sharing an apartment, they would join flatfair (subject to referencing) and split the check-in fee between them.

Why should I use this?

Whilst removing the need for expensive deposits that often overlap between tenancies, flatfair also provide an easier, fairer way to pay for – or dispute – end of tenancy charges made by your landlord or letting agent.

Can the check-in fee be split between the household?

Yes, the flatfair check-in fee is a one-off payment which can be split evenly across the household, in the same way you might have split a traditional deposit payment.

What if I’ve already paid a deposit?

Flatfair can simply convert your deposit into a flatfair membership and return the original deposit amount (Subject to agreement by the landlord).

Does flatfair require tenants to be referenced?

Yes, all flatfair members must meet our minimum referencing criteria which is broadly in line with lettings agency standard referencing.

When does my flatfair membership expire?

Flatfair’s security expires in line with the tenancy end date, or after 24 months (whatever comes first). It can be extended at any time through the flatfair platform, free of charge.

Flatfair - End of tenancy

What happens at the end of my tenancy?

As with a traditional deposit at the end of your tenancy, your landlord has the right to raise charges or release you with nothing to pay.

Am I liable for end of tenancy charges?

Yes. When your tenancy ends, you’re fully liable to cover the cost of any damages or unpaid rent as outlined in your tenancy agreement, save for wear and tear.

What happens in the case of dispute?

In the case of a disagreement between you and your landlord, an independent government authorised dispute resolution provider will decide on the case. These are handled quickly and fairly to ensure a seamless check out process. Raising a dispute costs £25 (plus VAT), but we’ll refund this once your dispute is found to have been made in good faith.

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What our residents say

Don’t just take it from us, see what some of our residents think about living at Blackhorse Mills. We have a /5 rating on .

Beautiful flats with top quality furnishings and finishes. I don’t have a balcony but I have the most gorgeous view of the wetlands that is breathtaking. INCREDIBLE facilities – you will struggle to find this in London (pool, tennis court, gym, common room, private dining room, rooftop, bar area etc)

Amber

The facilities here are incredible, pool, gym, tennis, rooftop, private dining rooms to name a few!
The building is always kept super clean and they are great with pets (we have a little Frenchie).

Amanda

The complex is the best I have lived in. The heated outdoor swimming pool, the tennis court, the fully equipped gym and studio, rooftop shuffle board, the workspace designed as one of the biggest and best work spaces I have worked in, the pool tables, the 2 private dining rooms, and the convenience of the parcel store make this place feel like you’re on holiday constantly.

Myles

The facilities in Blackhorse Mills are incredible - swimming, tennis, gym, shuffleboard, pool, table tennis, cook for friends in the dinning room or just chill on the rooftop overlooking the sunset on the Wetlands. The building management is also outstanding.

Natalie

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