Blackhorse Mills - FAQs

Frequently Asked Questions

What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have reopened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

  • Virtual viewings in the first instance
  • Protective screens at the reception desks
  • Social distancing signage
  • A limit of one household at a time using a lift
  • Hand sanitiser in multiple locations
  • Our on-site team will also be wearing masks and gloves where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

Do the flats have outdoor space?

Some of our apartments have balconies and you will also be able to enjoy our large residents’ deck with a lido overlooking the wetlands. We also have a resident only gardens and a landscaped area with a play area and tennis court for all to enjoy.

Click here to see

What pets am I allowed?

Our flats are pet friendly however we do have a few restrictions on what type, sizes and breeds can stay with us. As a general guide, small and medium pets are ok, but large ones may not be. Your rent will be slightly higher with a pet, this is to cover cleaning and general wear and tear.

Click here to view our pet policy

Is furniture included in the rent?

Our apartments come with a bespoke furniture collection included in your rental agreement at no extra cost. We’ve thought of every detail – from the sustainable sofa fabric, to the king-sized sumptuous beds in every bedroom – every piece has been crafted with our new residents in mind. Or you can choose an unfurnished apartment where you can bring your own furniture if you prefer. The choice is yours.

Click here to see what’s included

What is the minimum contract length?

Contracts start from 6 months - 5 years, we have flexible contracts to suit you. We also only ask for 2 months notice before you vacate.

Is Wifi included?

High speed fibre broadband is included and comes set up in every apartment. You can access high speed connectivity immediately and reliably, from the day you move in. We also have WiFi throughout the building – helping you connect to your world easily wherever you want to hang out.

Blackhorse Mills is the first ever residential building to achieve a WiredScore Gold certification, an internationally recognised award for exceptional digital connectivity. The Gold rating means we have the best possible digital connectivity on offer.

Wired Score Gold logo

Do you have to pay to use the gym?

No! Our residents only on-site gym is one of our amenities at Blackhorse Mills, so all residents can use the gym and yoga studio at a time that suits them with no extra cost.

When are you able to move in?

We’re hoping to welcome residents towards the end of 2019.

Do I have to pay a deposit for my apartment when I move in?

We ask for a dilapidation deposit of one month's rent when you move in. (The dilapidation deposit is refunded on condition of the property being returned in a good condition at the end of you tenancy). Please contact the Resident Services Team for more information. 

What’s included in the rent?
  • Your apartment
  • WiFi
  • Cycle storage
  • Onsite team
  • Flexible contracts
  • All our great amenities:
    • Lido
    • Gym and studio
    • Residents deck
    • Games room
    • Working areas
    • Private dining room

Click here to find out more

Who is my landlord?

Blackhorse Mills is a build-to-rent property created and managed by Legal & General. Legal & General are looking to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through amenities offer, residents services and quality, crafted design.

View all Legal & General locations

Are any flats for sale

No, our apartments are only available to rent, however we offer long term contracts of up to 5 years.

What are the T&Cs for the one month rent free incentive
  • In order to qualify, residents must pay the requested holding deposit by the specified deadline date.
  • Offers for apartments will only be sent to residents once we are able to confirm move in dates.
  • The one month’s free rent will be split into 2 instalments. Half will be applied at the end of month 1 of the tenancy and the other half will be applied at the end of month 12 of the tenancy, subject to the resident(s) adhering to the terms tenancy agreement.
  • The credit for one month’s free rent is applicable for rent only and does not include additional services.
  • This offer is not applicable to company lets
  • Signing a tenancy agreement and receiving the one month’s free rent offer is subject to the applicant passing tenant referencing checks and adhering to the tenancy agreement upon taking occupation of the offered apartment. 
  • No cash equivalents or alternative options will be offered. 
  • This offer is not applicable to returning or existing residents - only to new residents taking out new tenancies.  
  • We have the right to refuse this offer to any parties at any time. 
  • This offer cannot be used in conjunction with any other offers, including our referral scheme. 
Do I have to pay to reserve a home?

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent:
1 bed £150
2 beds £200
3 beds £250 

The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information. 


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What our residents say

Don’t just take it from us, see what some of our residents think about living at Blackhorse Mills. We have a 4.86/5 rating on Home Views.

Beautiful flats with top quality furnishings and finishes. I don’t have a balcony but I have the most gorgeous view of the wetlands that is breathtaking. INCREDIBLE facilities – you will struggle to find this in London (pool, tennis court, gym, common room, private dining room, rooftop, bar area etc)


The facilities here are incredible, pool, gym, tennis, rooftop, private dining rooms to name a few!
The building is always kept super clean and they are great with pets (we have a little Frenchie).


The complex is the best I have lived in. The heated outdoor swimming pool, the tennis court, the fully equipped gym and studio, rooftop shuffle board, the workspace designed as one of the biggest and best work spaces I have worked in, the pool tables, the 2 private dining rooms, and the convenience of the parcel store make this place feel like you’re on holiday constantly.


The facilities in Blackhorse Mills are incredible - swimming, tennis, gym, shuffleboard, pool, table tennis, cook for friends in the dinning room or just chill on the rooftop overlooking the sunset on the Wetlands. The building management is also outstanding.


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